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On behalf of Sandler Training, our thoughts are with our clients and their families and businesses impacted by COVID-19. We are committed to working with you to help you and your business through these extraordinary times. Sandler Training is open but operating remotely in accordance with recommendations by the CDC to do our part to hopefully help ‘flatten the curve’ of the spread of the virus. We’re here for you and our community. Please don’t hesitate to call or email us to talk through your concerns. Best wishes for the health and safety of your families, teams, and clients.
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Hamburg | sthh@sandler.com
 

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Kundenbetreuung & Service

Ein wichtiger und viel zu oft übersehener Aspekt im Vertrieb

Umsatzmaximierung durch die Kundenbetreuung

Es hängt so viel von der Leistung Ihrer Mitarbeiter in dieser kritischen und trotzdem so oft übersehenen Rolle ab - beginnend mit dem Aufbau starker Kundenbeziehungen, der täglichen Zufriedenstellung der Kundenbedürfnisse bis hin zur Erhaltung der Kundenbindung.

Sandler trainierte Mitarbeiter der Kundenbetreuung ...

  • Behandeln Kunden mit Respekt
  • Address customer requests in a straight-forward, non-manipulative manner
  • Remain objective and avoid confrontation
  • Kommunizieren effektiv - persönlich, am Telefon und per E-Mail
  • Betreiben aktiv Up- und Cross-Selling
  • Stellen Fragen um Situationen zu analysieren – bevor Sie Lösungen empfehlen

In our clients' own words

"One of the challenges Employment Solutions faced pre-Sandler was an inefficient sales process, not only chasing unqualified leads, but chasing people we've submitted proposals to and ending up in voicemail jail. We were spinning our wheels making the sales cycle way longer than it needed to be. Since working with Sandler, we've been able to make our sales process much more efficient. We've shortened the sales cycle, and we now qualify our leads much better."

Dan Mori
President of Employment Solutions